http://www.openyourstorefront.com/online-customers/seth-godins-post-all-those-lousy-customers-that-came-before-me.aspx key thoughts to selling smart online... Fri, 8 Aug 2008 18:33:29 +0000 http://wordpress.org/?v=2.0.4 http://www.openyourstorefront.com/online-customers/seth-godins-post-all-those-lousy-customers-that-came-before-me.aspx#comment-5 Sat, 30 Sep 2006 19:52:04 +0000 http://www.openyourstorefront.com/online-customers/seth-godins-post-all-those-lousy-customers-that-came-before-me.aspx#comment-5 I find that to be strange attitude. Part of any sucessful business is the ability to communicate with customers. And the portal through which that communication takes place should be every available option, be it the phone, website, email, fax or any other form of communication. I would have thought a better angle would be to provide telelphone support staff a strict script to ensure they ask the correct questions and make sure they get all the info. Then follow up with a order acknowledgement email to re-confirm the detail. If everyone had this attitude I would think that not many people would order of anyone who had a store online. I find that to be strange attitude. Part of any sucessful business is the ability to communicate with customers. And the portal through which that communication takes place should be every available option, be it the phone, website, email, fax or any other form of communication. I would have thought a better angle would be to provide telelphone support staff a strict script to ensure they ask the correct questions and make sure they get all the info. Then follow up with a order acknowledgement email to re-confirm the detail. If everyone had this attitude I would think that not many people would order of anyone who had a store online.

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